From: "Jason Newland" <newlandj@areatech.com> Subject: RE: [Emerald] Getting emailed when mbr/service gets cancelled. Date: Tue, 28 Oct 2003 11:40:55 -0600 Message-ID: <001901c39d7a$a41d4b20$ac010a0a@AT3528k>
I'm not aware of any automated way, and it did take several reminders to
get people to start using the incidents in Emerald.
Who ever closes an account, can just take an extra minute to create an
incident on it. If you want, create an incident type called
cancellation, and assign accountings e-mail to it. Then when the
account is closed/cancelled, the incident will be forwarded to
accounting automatically.
Jason
-----Original Message-----
From: emerald-request@iea-software.com
[mailto:emerald-request@iea-software.com] On Behalf Of Billy Huddleston
Sent: Tuesday, October 28, 2003 10:31 AM
To: emerald@iea-software.com
Subject: Re: [Emerald] Getting emailed when mbr/service gets cancelled.
How did you do that? We're wanting it automatically done. Also, the
scheduler needs to notify when it deactivates account do to it being
closed.
----- Original Message -----
From: "Jason Newland" <newlandj@areatech.com>
To: <emerald@iea-software.com>
Sent: Tuesday, October 28, 2003 11:17 AM
Subject: RE: [Emerald] Getting emailed when mbr/service gets cancelled.
> What we did is to implement a policy that whenever ANY changes occur
> on an account, and incident gets logged. This will ensure that
> everyone has an e-mail copy of the status of the changes.
>
>
> Jason
>
>
> -----Original Message-----
> From: emerald-request@iea-software.com
> [mailto:emerald-request@iea-software.com] On Behalf Of Billy
> Huddleston
> Sent: Tuesday, October 28, 2003 9:57 AM
> To: emerald@iea-software.com
> Subject: [Emerald] Getting emailed when mbr/service gets cancelled.
>
>
> Our accounting department wants to be notified via email when a
> mbr/service gets cancelled. This can be when they cancel say, 7 days
> in the future, they get notified that the person cancelled, and they
> get notified in 7 days that the account was deactivated by Emerald..
> Is this possible?? If not, can you add it in?
>
> Thanks, Billy
>
>
> +--------------------------------------------------+
> | Billy Huddleston Senior Systems Administrator |
> | Net-Express http://www.nxs.net |
> | 114 Sherway Rd. Voice: 865-691-2011 |
> | Knoxville, TN 37922 Fax: 865-691-9894 |
> | billy@nxs.net |
> +--------------------------------------------------+
>
>
>
>