Re: [Emerald] Open Letter to see how we can get our Emerald to work

Don Barron ( (no email) )
Tue, 25 May 1999 01:23:26 +0930

thats because RadiusNT was written by someone who actually cares and is
interested in helping others not just making a fast buck. I have used
RadiusNT for over 3 years. I believe when I first used RadiusNT it was even
a free product on its own, so that shows doesnt it. Furthermore when I asked
for help back then with radius I got it straight from Dale as soon as and
the help didnt stop until the problem was solved.


Don Barron

-----Original Message-----
From: Greg <>
To: <>
Date: Tuesday, 25 May 1999 12:56
Subject: RE: [Emerald] Open Letter to see how we can get our Emerald to work

>That would be why when the question comes up on the ISP lists I'm on of
what ISP
>billing software to buy Emerald is never mentioned, but I must say RadiusNT
>another story (Rock Solid).
>Yeah, I think there are several of us who wished they had spent their money
>another software package. But once you lay out that kind of money you just
>drop and do it again, you are stuck with it.
>-----Original Message-----
>Behalf Of David Moore
>Sent: Saturday, May 22, 1999 6:30 PM
>To: iea-software
>Subject: [Emerald] Open Letter to see how we can get our Emerald to work
>I am totally dissatisfied with IEA's products Emerald / RadiusNT these
products are
>responsible for considerable loss of income to my business, we are a small
>extremely busy boutique ISP we do not have the man power to sit down and
>total up the hours and invoice every customer every month this takes far to
long. I
>can not do basic consolidation. My problems started in December (after
>from v2.2), and I haven't been able to consolidate since then I have even
killed off
>and retyped in every customer to a fresh version of Emerald. It is
difficult enough
>to stay in a competitive business but to have the software fight you all th
e way is
>unacceptable. I have left numerous posts on this list to try and get my
emerald to
>work, I have offered money on this list to IEA to try and get my emerald to
work, I
>have called tech support to try and get my Emerald to work, I have begged,
>complained, talked nicely, and now I have to put an end to it I want
someone at IEA
>to fix my consolidation problems I want them to login by what ever means
>available to them and have a good look at my Database. I see Emerald as
doing 90% of
>all that I require however the 10% that does not work is the most important
>Can someone from IEA call me in Australia on 011 612 9948 1199 or 011 612
9453 1990
>or 011 61418 282 648, 24 hours per day don't care what time it is. I will
repeat I
>do not mind paying if that what it takes to get this done properly.