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I am totally dissatisfied with IEA's products Emerald / RadiusNT these =
products are responsible for considerable loss of income to my business, =
we are a small and extremely busy boutique ISP we do not have the man =
power to sit down and manually total up the hours and invoice every =
customer every month this takes far to long. I can not do basic =
consolidation. My problems started in December (after upgrading from =
v2.2), and I haven't been able to consolidate since then I have even =
killed off and retyped in every customer to a fresh version of Emerald. =
It is difficult enough to stay in a competitive business but to have the =
software fight you all the way is unacceptable. I have left numerous =
posts on this list to try and get my emerald to work, I have offered =
money on this list to IEA to try and get my emerald to work, I have =
called tech support to try and get my Emerald to work, I have begged, =
complained, talked nicely, and now I have to put an end to it I want =
someone at IEA to fix my consolidation problems I want them to login by =
what ever means are available to them and have a good look at my =
Database. I see Emerald as doing 90% of all that I require however the =
10% that does not work is the most important part. Can someone from IEA =
call me in Australia on 011 612 9948 1199 or 011 612 9453 1990 or 011 =
61418 282 648, 24 hours per day don't care what time it is. I will =
repeat I do not mind paying if that what it takes to get this done =
properly.
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