As IEA Software grows, and more people need/demand support, I can't
simply replicate myself to keep providing that kind of support. We
know have full sales and support groups to address those needs, so
that our R&D group (which I am in) can continue to provide cutting-edge
solutions to you. My paticipation on the lists here and in support are
voluntary, mainly because I love to talk to our customers and bring
their thoughts/problems directly to R&D to be resolved. However, you
should go through support if you have a problem, as they can escalate
issues to R&D using the problems facilities.
Any ISP should understand this growth pattern/challenge as its the
exact same for their business. We are working hard to staff up to
provide better support for our products.
Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc. www.iea-software.com