Usually an invoice will not print if it has a "sent" date already inserted.
Most commonly this is because you e-mail some invoices and not others, and
the e-mail process (if performed first) will give the invoice a sent date.
Another problem may be that the user is marked as an auto-paying credit card
customer. Check to see if their send method is e-mail or if Credit Card
Autobill is set to 1.
As a rule: Emerald will not automatically print invoices with a sent date
already defined, invoices for a credit card customer with Autobill set to 1,
or a zero or credit balance invoice.
Sheryl D. Stover - email@example.com - http://www.iea-software.com
IEA Software Account Management and Customer Service
Phone: (509) 444-2455 ext. 51 - Fax: (509) 624-9903
Billing and Customer Care for ISPs and Communications Companies
From: Robert H. Clugston <firstname.lastname@example.org>
To: Emerald Mailing List <email@example.com>
Date: Monday, March 22, 1999 12:11 PM
Subject: [Emerald] Invoices not getting created.....
: A couple accounts aren't getting invoices printed and are having to be
:printed manually. Any ideas on what to check?
:Robert H. Clugston
:Comstock Net, www.comstocknet.com
:For more information about this list, including removal,
:please see http://www.iea-software.com/maillist.html
For more information about this list, including removal,
please see http://www.iea-software.com/maillist.html