RE: [Emerald] Dale, added field

Brad Teague ( Teague@NetworksPlus.com )
Sun, 7 Feb 1999 17:38:21 -0600

I'm not sure how well that would work. my modem speed field only holds 5
chars.... 28.8b is the most i can get in there...which is limiting in and of
itself.. this needs to be changed as well.
I could use the "Net Software" field, but I'd rather have it as well.

> -----Original Message-----
> From: ronnie@itexas.net [SMTP:ronnie@itexas.net]
> Sent: Sunday, February 07, 1999 4:27 PM
> To: emerald@iea-software.com
> Subject: RE: [Emerald] Dale, added field
>
> Instead of a new field.. why not just define the modem type in the modem
> speed field???? We have done that and it works very well....
>
>
> > -----Original Message-----
> > From: emerald-request@iea-software.com
> > [mailto:emerald-request@iea-software.com]On Behalf Of Brad Teague
> > Sent: Sunday, February 07, 1999 4:17 PM
> > To: 'emerald@iea-software.com'
> > Subject: [Emerald] Dale, added field
> >
> >
> > I am working on converting all of our data over to Emerald and I noticed
> > something that we track in our current database and I thought It
> > might be a
> > fairly common concern for most isp tech support offices, but yet,
> > you don't
> > have a field for it. On the personal tab for services there is a spot
> for
> > modem speed, os, and net software, but there is no field for "Modem
> Type".
> > This is a very useful item for us, in that many modems have known
> problems
> > that we can trouble-shoot, or refer back to for future help.
> > anyway, just a thought.
> >
> > Brad Teague
> > Network Administrator
> > Networks Plus
> >
> >
> > For more information about this list, including removal,
> > please see http://www.iea-software.com/maillist.html
> >
>
>
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