> -----Original Message-----
> From: emerald-request@iea-software.com
> [mailto:emerald-request@iea-software.com]On Behalf Of Brad Teague
> Sent: Sunday, February 07, 1999 4:17 PM
> To: 'emerald@iea-software.com'
> Subject: [Emerald] Dale, added field
>
>
> I am working on converting all of our data over to Emerald and I noticed
> something that we track in our current database and I thought It
> might be a
> fairly common concern for most isp tech support offices, but yet,
> you don't
> have a field for it. On the personal tab for services there is a spot for
> modem speed, os, and net software, but there is no field for "Modem Type".
> This is a very useful item for us, in that many modems have known problems
> that we can trouble-shoot, or refer back to for future help.
> anyway, just a thought.
>
> Brad Teague
> Network Administrator
> Networks Plus
>
>
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