Michael J. Gibbs wrote:
>
> My recommendation is that the folks who purchased the unit get a service
> contract with USR so that they don't have to pay $200/hr to get help.
>
> Aside from that, a busy signal usually will indicate that the PRI card is
> not configured properly for the way the line plugged into it is provisioned.
> Do they get any alarms or anything showing on the front of the PRI card?
>
> -----Original Message-----
> From: Endre Palfi [mailto:cyborg@earthlink.net]
> Sent: Wednesday, May 13, 1998 7:33 AM
> To: NTIPS
> Subject: Total Control
>
> Hi,
>
> USR charges a nice sum of $200 for one hour of tech support. I think
> that is ridiculous, but I can't seem to be able to get by without it.
> I have a USR chassy which is configured to be used with a PRI. We have
> another that was not configured yet. We sold that one and I need to
> provide some installation advice to the new owner. I have it configured
> for LAN access and telnet and the modems seem to responde just fine for
> configuration commands(and they look pretty much configured), except
> that when we dial into the numbers on the PRI. We get a busy tone. I
> can't find a reason why the modems would signal busy unless either the
> PRI is provisioned wrong from the telco or the setting on the PRI card
> are bad. I can't seem to be able to access the PRI card from a WINNT
> hyperterminal console connection.
> Are there some known glitches with the configuration of a TC in general
> or could it be the phone company. I'm not sure what and where to look
> for and I'm a bit thight on time to play with it so I am considering
> paying for tech support.
> In case somebody knows something, could you let me know what is the
> solve?
>
> THX,
> .Endre
>
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