Thanx,
Endre
Michael J. Gibbs wrote:
>
> Not necessarily. Have you gone in with TotalControl Manager to determine if
> the settings for the PRI span in question are set up properly for the way
> the line was provisioned?
>
> -----Original Message-----
> From: Endre Palfi [mailto:cyborg@earthlink.net]
> Sent: Thursday, May 14, 1998 9:31 AM
> To: ntisp@emerald.iea.com
> Subject: Re: Total Control
>
> No there are no alarms. Does that mean the PRI card is not ok.
>
> Michael J. Gibbs wrote:
> >
> > My recommendation is that the folks who purchased the unit get a service
> > contract with USR so that they don't have to pay $200/hr to get help.
> >
> > Aside from that, a busy signal usually will indicate that the PRI card is
> > not configured properly for the way the line plugged into it is
> provisioned.
> > Do they get any alarms or anything showing on the front of the PRI card?
> >
> > -----Original Message-----
> > From: Endre Palfi [mailto:cyborg@earthlink.net]
> > Sent: Wednesday, May 13, 1998 7:33 AM
> > To: NTIPS
> > Subject: Total Control
> >
> > Hi,
> >
> > USR charges a nice sum of $200 for one hour of tech support. I
> think
> > that is ridiculous, but I can't seem to be able to get by without it.
> > I have a USR chassy which is configured to be used with a PRI. We
> have
> > another that was not configured yet. We sold that one and I need to
> > provide some installation advice to the new owner. I have it configured
> > for LAN access and telnet and the modems seem to responde just fine for
> > configuration commands(and they look pretty much configured), except
> > that when we dial into the numbers on the PRI. We get a busy tone. I
> > can't find a reason why the modems would signal busy unless either the
> > PRI is provisioned wrong from the telco or the setting on the PRI card
> > are bad. I can't seem to be able to access the PRI card from a WINNT
> > hyperterminal console connection.
> > Are there some known glitches with the configuration of a TC in
> general
> > or could it be the phone company. I'm not sure what and where to look
> > for and I'm a bit thight on time to play with it so I am considering
> > paying for tech support.
> > In case somebody knows something, could you let me know what is
> the
> > solve?
> >
> > THX,
> > .Endre
> >
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