Make sure they pay method is CC and that they have the Auto Bill option
checked in the credit card section.
> 2. Do we need to have incremental batch checked off in the Emerald Client
> Preferences? (currently it is not)
No.
> 3. Is there anything they we should have checked in the Emerald Client
> Preferences?
If its billing some of your customers, then the client config is
correct.
Most likely its a problem with the config of those cutomers that
wont bill.
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com