Re: Operator Access

Jay Kerr ( (no email) )
Thu, 2 Apr 1998 17:19:24 -0500

As someone about to purchase Emerald, I find this particular conversation
very interesting. I wondered if any of you gets a second, you might drop me
a line detailing more of your problems.

If Emerald is so bad, what are you switching to?

We tried NTXacs and found it lacked severely and fell well short of its
claims. We are a small ISP of 1000 users, and we just want to streamline
account processing and authentication. Is there any software out there that
will do it?

Jay Kerr

Hampton Roads Educational Telecommunications
Norfolk, VA
(757) 889-9400

-----Original Message-----
From: John Lange <>
To: <>
Date: Thursday, April 02, 1998 4:18 PM
Subject: Re: Operator Access

>We are in the same boat. It has been a long time since we have seen an
>upgrade, or fixes, or repairs, or a fully functional Emerald. Many options
>in the Emerald admin "FLAT DON'T WORK". We will miss sql speed &
>stability, the on-line tab, and a few other features, but NEED more
>functionality. I think we got our $695.00 worth, but now with 1200+
>customers we need to think about more MBR's or different software. I just
>wish we could find software that would use the Emerald db so we would not
>have to loose data.

>Any Idea's on where or when we will see the advertized features in Emerald,
>or suggestions for other software?
>JOhn :}
>At 01:48 PM 4/2/98 -0500, you wrote:
>>We are running Emerald 2.2 and have been running Emerald for almost 2
>>When we started there were no doc's and guessed and many things. Along
>>many phone calls and email to and from Dale. I want to keep it but I am
>>under alot of pressure to get the things working that were to be in there
>>from the beginning.
>>>What software are you running now?
>>>> -----Original Message-----
>>>> From: []
>>>> Sent: Thursday, April 02, 1998 12:53 PM
>>>> To:
>>>> Subject: Re: Operator Access
>>>> We felt pretty much the same way. After almost a year of delays, we
>>>> decided to cut our losses and switch to another billing package
>>>> instead
>>>> of buying aditional MBRS. Sorry but it's REALLY hard to stay loyal to
>>>> a
>>>> company that does not deliver. There are some really great features
>>>> in
>>>> Emerald that we miss but in only 60 days with the new product we are
>>>> MUCH further ahead in automating signups ect then we ever were with
>>>> Emerald. Dale, I know it's very tempting to talk about new features
>>>> but
>>>> if you anounce them and don't deliver in a reasonable amount of time
>>>> people tend to start looking around.
>>>> Chris Carey
>>>> ----------------------------------------------------------
>>>> Emerald Mailing List
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>>> Emerald Mailing List
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>> Emerald Mailing List
>John C. Lange, Sr. PALACE dot NET, INC.
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