Thanks,
--Raed
-----Original Message-----
From: Ronnie D. Franklin <ronnie@itexas.net>
To: 'emerald@emerald.iea.com' <emerald@emerald.iea.com>
Date: Wednesday, January 21, 1998 1:17 AM
Subject: RE: Trouble Ticketing software
>You do have "incidents" in Emerald.. We find it very usefull.. and could me
>made more usefull with a few ASP pages..
>
>
>On Tuesday, January 20, 1998 5:01 PM, Raed Mounir
>[SMTP:rmounir@intouch.com] wrote:
>> Hi all,
>>
>> I know this might be off point & may be should not be posted to this
>mailing list but anyway I'd appreciate the help if anybody can. We are
>looking now into implementing a more sophisticated Trouble Ticketing
>Software ( also commonly called help desk software ) that allows better
>management of our online support. What would you recommend specially that
>we are using Emerald as our billing/service control software, so we'd need
>a software that will interface with Emerald with the least problems
>possible.
>>
>> Thanks & sorry again for posting a message that is not directly relevant.
>>
>> Raed Mounir
>> InTouch Communications Services
>> email rmounir@intouch.com
>> Support Hot Line: +(202) 3311808
>> http://www.intouch.com
>>
>> << File: ATT00003.htm >>
>
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