Re: Trouble Ticketing software

Raed Mounir ( (no email) )
Wed, 21 Jan 1998 12:42:13 +0200

I'd appreciate it if you can email me your ideas publicly or privately.


-----Original Message-----
From: Ronnie D. Franklin <>
To: '' <>
Date: Wednesday, January 21, 1998 1:17 AM
Subject: RE: Trouble Ticketing software

>You do have "incidents" in Emerald.. We find it very usefull.. and could me
>made more usefull with a few ASP pages..
>On Tuesday, January 20, 1998 5:01 PM, Raed Mounir
>[] wrote:
>> Hi all,
>> I know this might be off point & may be should not be posted to this
>mailing list but anyway I'd appreciate the help if anybody can. We are
>looking now into implementing a more sophisticated Trouble Ticketing
>Software ( also commonly called help desk software ) that allows better
>management of our online support. What would you recommend specially that
>we are using Emerald as our billing/service control software, so we'd need
>a software that will interface with Emerald with the least problems
>> Thanks & sorry again for posting a message that is not directly relevant.
>> Raed Mounir
>> InTouch Communications Services
>> email
>> Support Hot Line: +(202) 3311808
>> << File: ATT00003.htm >>
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