Trouble Ticketing software

Raed Mounir ( (no email) )
Wed, 21 Jan 1998 01:01:13 +0200

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Hi all,

I know this might be off point & may be should not be posted to this =
mailing list but anyway I'd appreciate the help if anybody can. We are =
looking now into implementing a more sophisticated Trouble Ticketing =
Software ( also commonly called help desk software ) that allows better =
management of our online support. What would you recommend specially =
that we are using Emerald as our billing/service control software, so =
we'd need a software that will interface with Emerald with the least =
problems possible.

Thanks & sorry again for posting a message that is not directly =
relevant.

Raed Mounir
InTouch Communications Services
email rmounir@intouch.com
Support Hot Line: +(202) 3311808
http://www.intouch.com

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Hi all,
 
I know this might be off point & may be should =not be=20posted to this mailing list but anyway I'd appreciate the help if =anybody can.=20We are looking now into implementing a more sophisticated Trouble =Ticketing=20Software ( also commonly called help desk software ) that allows better=20management of our online support. What would you recommend specially =that we are=20using Emerald as our billing/service control software, so we'd need a =software=20that will interface with Emerald with the least problems =possible.
 
Thanks & sorry again for posting a message that =is not=20directly relevant.
 
Raed Mounir
InTouch =Communications=20Services
email rmounir@intouch.com
Support =Hot Line:=20+(202)  3311808
http://www.intouch.com
&nbs=p;
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