YUCH
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John C. Lange, Sr. PALACE dot NET, INC.
microjl@palacenet.net MICRO-TECH Computers!
608.742.1601 & 6980 2800 New Pinery Road, Suite 10
http://www.palacenet.net/ Portage, WI 53901
http://www.microt.com/
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> From: Brian Connelly <brian@genius.scsn.net>
> To: 'emerald@emerald.iea.com'
> Subject: RE: Don't use Soft*Deposit!
> Date: Wednesday, July 02, 1997 5:33 PM
>
> Jeff, The ones that do not have the clue is the Bank you are dealing
> with...
> I went around the same process... SoftDeposit is correct... You just
> have to ask the bank for the right information...
>
> It took a long time for Me to get them straight... but once the bank had
> their act together there was no problem !
>
> >-----Original Message-----
> >From: jeff@delta.com [SMTP:jeff@delta.com]
> >Sent: Wednesday, July 02, 1997 5:42 PM
> >To: emerald@emerald.iea.com
> >Subject: Don't use Soft*Deposit!
> >
> >Assholes. That's putting it mildly. Royal clueless bitch might be
closer.
> >
> >Our bank FINALLY set up a VisaNet merchant account for us. The bank
sent
> >us the details: VisaNet number, merchant IDs, and telephone numbers.
> >
> >Problem: The field in Soft*Deposit for merchant ID is 12 characters
long.
> >My MerchID is 16 characters long.
> >
> >Problem: The software wants what is known as an Acquirer Number. The
bank
> >says it isn't needed, and that they don't have one. Soft*Deposit says
it
> >is required.
> >
> >Clueless bitch on the phone won't talk to me unless I pay $60 an hour
for
> >support, JUST TO GET SOFTWARE I PAID FOR TO WORK (and with no guarantees
> >that they can do so -- they seem to think my bank is clueless, even
though
> >we've processed over 30,000 charges through standard Tranz-330 terminals
> >with them since 1991). And since I paid for the software more than 90
days
> >ago, while waiting for the bank to get my VisaNet account, she won't
offer
> >a refund on the software -- and it's beyond the time I can ask the
credit
> >card company I paid for it with for a reversal.
> >
> >Soft*Deposit sucks in a VERY big way, and American Digital doesn't give
a
> >DAMN about their customers once they have their money, other than to try
to
> >get MORE money out of them.
> >
> >Be forewarned.
> >
> >
> >
> > ----------------------------------------------------------
> > Emerald Mailing List listserver@emerald.iea.com
> >
>
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