RE: Don't use Soft*Deposit!

Brian Connelly ( )
Wed, 2 Jul 1997 18:33:08 -0400

Jeff, The ones that do not have the clue is the Bank you are dealing
I went around the same process... SoftDeposit is correct... You just
have to ask the bank for the right information...

It took a long time for Me to get them straight... but once the bank had
their act together there was no problem !

>-----Original Message-----
>From: []
>Sent: Wednesday, July 02, 1997 5:42 PM
>Subject: Don't use Soft*Deposit!
>Assholes. That's putting it mildly. Royal clueless bitch might be closer.
>Our bank FINALLY set up a VisaNet merchant account for us. The bank sent
>us the details: VisaNet number, merchant IDs, and telephone numbers.
>Problem: The field in Soft*Deposit for merchant ID is 12 characters long.
>My MerchID is 16 characters long.
>Problem: The software wants what is known as an Acquirer Number. The bank
>says it isn't needed, and that they don't have one. Soft*Deposit says it
>is required.
>Clueless bitch on the phone won't talk to me unless I pay $60 an hour for
>support, JUST TO GET SOFTWARE I PAID FOR TO WORK (and with no guarantees
>that they can do so -- they seem to think my bank is clueless, even though
>we've processed over 30,000 charges through standard Tranz-330 terminals
>with them since 1991). And since I paid for the software more than 90 days
>ago, while waiting for the bank to get my VisaNet account, she won't offer
>a refund on the software -- and it's beyond the time I can ask the credit
>card company I paid for it with for a reversal.
>Soft*Deposit sucks in a VERY big way, and American Digital doesn't give a
>DAMN about their customers once they have their money, other than to try to
>get MORE money out of them.
>Be forewarned.
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