Message-Id: <firstname.lastname@example.org> Date: Fri, 03 Nov 2000 11:56:29 -0600 From: Randy Martin <IEAEmerald@austintx.net> Subject: Re: [Emerald] Total number of accounts don't match??
At 10:51 AM 11/3/2000 -0500, you wrote:
>I think you have to make sure that there is no check next in the active
>box on the master tab of the accounts screen.
>The customer may be disabled, but if the active box is checked, Emerald
>still counts it towards total mbr's
So, how do you "disable" a customer without making him/her inactive? Do you
mean that the service may be inactive?
>We had this problem.
>*********** REPLY SEPARATOR ***********
>On 11/2/2000 at 11:34 PM Randy Martin wrote:
> >When I do a query of masteraccounts where active=1, I should get the number
> >of active mbrs, right? Well, the total number of records that this query
> >returns is 9 records less than the the total number of accounts that
> >Emerald reports on the status line???
> >Can anyone explain this to me? Which number is correct?
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