> Hi guys,
>
> I may be tasked by a local telco to run a new ISP of theirs that's far
> larger than our own mom-and-pop version.
>
> Can anyone tell me how to set up our helpdesk ?
>
> This local telco plans to use their existing helpdesk as the ISP's
> helpdesk too.
>
> The issue here is helpdesk access to customer usernames and passwords.
> Should helpdesk people be allowed to see usernames / passwords to assist
> users in their login problems ?
>
> If not, then how can the helpdesk properly assist the customers establish
> their dialup connections ?
>
> - Danny Sinang
>
>
>
>
> For more information about this list (including removal) go to:
> http://www.iea-software.com/support/maillists/liststart
>
James B. Hrdy web: http://www.ispbillingsoftware.com
email: jhrdy@greensoft.com
Voice: 785.843.8683 ext 204
"The hardest thing in the world to understand is the income tax."
Albert Einstein
For more information about this list (including removal) go to:
http://www.iea-software.com/support/maillists/liststart