I may be tasked by a local telco to run a new ISP of theirs that's far
larger than our own mom-and-pop version.
Can anyone tell me how to set up our helpdesk ?
This local telco plans to use their existing helpdesk as the ISP's helpdesk
The issue here is helpdesk access to customer usernames and passwords.
Should helpdesk people be allowed to see usernames / passwords to assist
users in their login problems ?
If not, then how can the helpdesk properly assist the customers establish
their dialup connections ?
- Danny Sinang
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