Re: [NTISP] Disconnecting Problem

Dale E. Reed Jr. ( (no email) )
Tue, 24 Aug 1999 09:23:18 -0700

Steve Civilla wrote:
> We are an ISP using Ascend to manage incoming Internet connections together
> with Emerald and Radius. We have started experiencing an intermitant problem
> with dial up users that we have not been able to solve. Every now and then,
> and more frequently lately, after a customer disconnects from our network
> they are not able to log back in. We use Emerald and RadiusNT, and Emerald
> will still show the customer online. Problem acts like the modem does not
> hang up on our end and when we manually disconnect them, they can log in as
> usual. Don't know if we are experiencing a hardware problem with Ascend or
> if it is Emerald or Radius so we are asking all of you. I would appreciate
> any help or advice you might offer.
> Using SQL 6.5, Emerald and RadiusNT together with the Ascend box.

Look at installing SNMP Concurrent checking for the Ascend and it will
prevent the false denials. The details are here:


Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc.

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