RE: [NTISP] Disconnecting Problem

Stainforth, Matthew ( (no email) )
Tue, 24 Aug 1999 13:15:51 -0300

For whatever reason, the RADIUS server isn't getting the accounting packet
that says the user has disconnected. If you have the ability, you need to
either turn up logging on the RADIUS server to see if you're actually
receiving the packet and/or monitor RADIUS packets leaving the NAS to see if
it's being sent.

On Tuesday, August 24, 1999 12:42 PM, Steve Civilla
[] wrote:
> We are an ISP using Ascend to manage incoming Internet connections
> with Emerald and Radius. We have started experiencing an intermitant
> with dial up users that we have not been able to solve. Every now and
> and more frequently lately, after a customer disconnects from our network
> they are not able to log back in. We use Emerald and RadiusNT, and Emerald
> will still show the customer online. Problem acts like the modem does not
> hang up on our end and when we manually disconnect them, they can log in
> usual. Don't know if we are experiencing a hardware problem with Ascend or
> if it is Emerald or Radius so we are asking all of you. I would appreciate
> any help or advice you might offer.
> Using SQL 6.5, Emerald and RadiusNT together with the Ascend box.
> Steve Civilla
> System Manager
> IBIS, Inc.
> 813-265-0275
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