Re: [NTISP] Disconnecting Problem

( )
Tue, 24 Aug 1999 11:50:10 -0400 (EDT)

Your not getting the Accounting stop record from the Ascend's... Pretty
typical here until we went to 7.0.4 TAOS and set high delay times on the
accounting information.. Someone at iea-software might ahve a better idea.
We do a check every morning to see if there are any obvious problems..


Matthew S. Bailey, President Journey Communications, Inc. PO Box 2003
(517) 779-2400 Mt. Pleasant, MI 48858

Inexpensive Wholesale Services for Michigan --

On Tue, 24 Aug 1999, Steve Civilla wrote:

> We are an ISP using Ascend to manage incoming Internet connections together
> with Emerald and Radius. We have started experiencing an intermitant problem
> with dial up users that we have not been able to solve. Every now and then,
> and more frequently lately, after a customer disconnects from our network
> they are not able to log back in. We use Emerald and RadiusNT, and Emerald
> will still show the customer online. Problem acts like the modem does not
> hang up on our end and when we manually disconnect them, they can log in as
> usual. Don't know if we are experiencing a hardware problem with Ascend or
> if it is Emerald or Radius so we are asking all of you. I would appreciate
> any help or advice you might offer.
> Using SQL 6.5, Emerald and RadiusNT together with the Ascend box.
> Steve Civilla
> System Manager
> IBIS, Inc.
> 813-265-0275
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