Re: [Emerald] RadiusNT failed miserably

Rudy Komsic ( (no email) )
Tue, 21 Sep 1999 20:12:10 -0400

I would suggest checking out for the Enterprise Monitor
Software version 5.2. This will allow you to monitor all your services and
be able to automatically restart your RadiusNT service should it fail. This
will allow you to not worry if RadiusNT has failed (you can configure it to
notify you of each failure) and have the service up nonstop. Should it not
be able to restart, it can automatically reboot the server too. This seems
like your Compaq might have some sort of conflict though. are all your
other RadiusNT servers the same as this one? If not, have you tried placing
a same type of machine there?

PS: If you can, try out Win2k on that machine instead. Win2k has Built in
automatic service restarting.

----- Original Message -----
From: Brad Teague <>
To: <> <>
Sent: Tuesday, September 21, 1999 6:32 PM
Subject: [Emerald] RadiusNT failed miserably

> I put a call into to tech support yesterday afternoon (4:30 Pacific) about
> problem that occured with our RadiusNT server and I've been told that we
> not have a support contract, which I beg to differ on and I am going to
> to fax you the documentation that substantiates my claim. However, in the
> mean time, I need help and I called again today to put another message
> your queue. We have been trying to bring up our last city online with
> RadiusNT. The customers are all there in Emerald, everything's good and
> peachy, and I can even get RadiusNT to work great in that city for awhile.
> Then, mysteriously, it will just fail. Friday night (9/17/99), RadiusNT
> bombed out on us and started failing every user that attempted to get
> online. This caused EXTREME problems as you can imagine for about 30
> until our emergency line got in touch with me and I was able to revert to
> the old authentication server.
> It seems that so far, with the current cities we have online with it, it
> works great.. Then when we bring the new city online, it works fine for
> awhile, then will just stop working.. It has happened twice, but Friday
> night was the most severe. I had even sat and watched the log file for 3
> hours that evening during one of our busiest times (yes.. no life..) and
> there was no problem.
> I did however find these two messages in the system log at around the same
> time that the calls started coming in due to authentication failure:
> 9/17/99 8:57:02 PM
> The Compaq Insight Agents have detected a process exception: PID: 93 -
> Radius
> 9/17/99 8:57:03 PM
> Component: Host Insight Agent Error: Unable to spawn default exception
> handler. Cause: This error can be caused by a corrupt or missing file.
> Reinstalling the Insight Agents or running the Emergency Repair procedure
> may correct this error.
> I didn't know if these would be related or not, but everything seemed to
> going great and working fine for about 6.5 hours before this happened,
> WHAM! just stopped working.
> The only difference is the new population of users authenticating against
> emerald. With the other cities online only (they are together less than
> amount of users in the new city) everything works great.. I just fail to
> believe it is an issue of capacity, because we are only talking about 4-5k
> users here and I've heard of 60k users on RadiusNT before.
> Does ANYONE have any ideas out there.
> and TECH SUPPORT, I would appreciate a call back this evening. I will be
> here till 5:00 YOUR time.
> 785-587-4121 ext 209
> Any ideas would be gladly accepted,
> Brad Teague
> ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
> Brad Teague -
> Network Administrator
> Networks Plus
> ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~
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