Re: [Emerald] Not pro-rateing new service properly

Info Desk ( info@olynet.com )
Tue, 03 Aug 1999 08:43:33 -0700

I have not yet but I just sent out my first bills using Emerald and I will
wait and see. I will instruct everyone to keep an ear open for this problem.

Leah Bilan wrote:

> I also gave full access to Dale and Sheryl with dates and times for my
> problems and they have still yet to get back with me. This is still from
> Feb.99, support stinks!!!!
>
> Leah
> TDI Internet Inc.
>
> > -----Original Message-----
> > From: banghi [SMTP:banghi@olywa.net]
> > Sent: Monday, August 02, 1999 4:43 PM
> > To: emerald@iea-software.com
> > Subject: Re: [Emerald] Not pro-rateing new service properly
> >
> > Back on 2 Aug 99 around 16:37, Dale E. Reed Jr. passed on...:
> > >
> > > Can you give some specific example of dates and amounts that are
> > > incorrect? Unless you give more details about the exact problem
> > > that you are having, its hard for us to resolve it.
> > >
> > >
> >
> > Jeez Dale, you think you would have checked your own tech logs on
> > this. I have mentioned this to Kurt, Sheryl and Shawn on a number of
> > occasions. If there are no 'specific example(s)' in your records I
> > will be more than happy to provide them. I have a customer who had
> > two services added on the first of July. That MBR was billed out
> > through the 14th of August previously. When the two services were
> > added you would think that they would have the services billed for
> > approximately a month and a half. That is not the case. Instead a $3
> > service was billed out for $.80 and the $45 service was charged out
> > for $12.
> >
> > I had asked Shawn to follow up on this with me today when I spoke
> > with him on Friday. He is familiar with this problem and knows that
> > the first time I ever talked with him it was with this very issue.
> > We are more than happy to work with tech support to get this
> > resolved, but it does not appear to be a tech issue. It seems to be
> > one with how Emerald is computing the pro-rated amount.
> >
> > Again I ask the list, is anyone else having this problem. We did not
> > recognize it until customers call inquiring about their billing.
> > Charles Tomala
> > President - Olympia Networking Services
> >
> > For more information about this list (including removal) go to:
> > http://www.iea-software.com/support/maillists/liststart
>
> For more information about this list (including removal) go to:
> http://www.iea-software.com/support/maillists/liststart

For more information about this list (including removal) go to:
http://www.iea-software.com/support/maillists/liststart