RE: [Emerald] Not pro-rateing new service properly

Leah Bilan ( Leah@TDI.NET )
Tue, 3 Aug 1999 11:13:50 -0400

I also gave full access to Dale and Sheryl with dates and times for my
problems and they have still yet to get back with me. This is still from
Feb.99, support stinks!!!!

TDI Internet Inc.

> -----Original Message-----
> From: banghi []
> Sent: Monday, August 02, 1999 4:43 PM
> To:
> Subject: Re: [Emerald] Not pro-rateing new service properly
> Back on 2 Aug 99 around 16:37, Dale E. Reed Jr. passed on...:
> >
> > Can you give some specific example of dates and amounts that are
> > incorrect? Unless you give more details about the exact problem
> > that you are having, its hard for us to resolve it.
> >
> >
> Jeez Dale, you think you would have checked your own tech logs on
> this. I have mentioned this to Kurt, Sheryl and Shawn on a number of
> occasions. If there are no 'specific example(s)' in your records I
> will be more than happy to provide them. I have a customer who had
> two services added on the first of July. That MBR was billed out
> through the 14th of August previously. When the two services were
> added you would think that they would have the services billed for
> approximately a month and a half. That is not the case. Instead a $3
> service was billed out for $.80 and the $45 service was charged out
> for $12.
> I had asked Shawn to follow up on this with me today when I spoke
> with him on Friday. He is familiar with this problem and knows that
> the first time I ever talked with him it was with this very issue.
> We are more than happy to work with tech support to get this
> resolved, but it does not appear to be a tech issue. It seems to be
> one with how Emerald is computing the pro-rated amount.
> Again I ask the list, is anyone else having this problem. We did not
> recognize it until customers call inquiring about their billing.
> Charles Tomala
> President - Olympia Networking Services
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