[Emerald] Not pro-rateing new service properly

Charles Tomala ( (no email) )
Mon, 2 Aug 1999 15:01:25 -0700

I have had an issue with the way that Emerald pro-rates services for quite a
while. It seems that when we have an existing customer and add a new
service that the program has great difficulty getting the price of the new
service correct. In the past the invoices have over-billed the customer,
causing us to go in and manually edit the balance. Now we are experiencing
the opposite, where Emerald under-bills for the period of service.

This has been happening for a number of months and there seems to be no
solution in sight. Has anyone else noticed this problem? It seems
difficult to think that we are the only ones that are having this happen. I
believe that we are now loosing hundreds if not thousands of dollars in
services that are provided yet remain unbilled. This has been ongoing for
far too long, and we have noticed it in just about every recent version of
the program (2.5.263, .278, .285, .287). Now we are using 2.5.294 yet I
have no assurance that this issue was addressed or even looked at with this
newest version.

Charles Tomala
President - Olympia Networking Services
"Olympia's Premier Internet Service Provider"

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