The solution that works for us is to clear all of the Portmaster3 users off
Emerald's Online tab and then reboot the Portmaster3. Admittedly, it causes all
connections on the Portmaster3 to be dropped, but it also enables Emerald to
properly register subsequent call terminations.
Good Luck,
Adam
-----Original Message-----
From: Ed Miller <emiller@del.net>
To: emerald@iea-software.com <emerald@iea-software.com>
Date: Saturday, July 24, 1999 10:13 AM
Subject: Re: [Emerald] HELP ASAP!!!!
>John,
>
> I do not know why calls on line is not being cleared. But a temp work
>around
>may be to uncheck Concurrency Control in RadiusNT. Then stop and restart
>RadiusNT.
>Your customers should be able to logon even if they are in the calls list.
>Hope that works.;-)
>Ed Miller
>
>We are using 2.5.285 client
>IEA has been working on our DB
>
>Since Fri afternoon it seems that our calls online is not getting cleared
>properly.
>In the Radlog we see a ton of over login limit errors. There is more of
>them at 9am than there usually are all day long.
>
>We have our phone ringing off the hook with customers pissed off cause they
>can't log in.
>Once we clear them from the calls online table, they can log in fin.
>
>Emerald is somehow not releasing the calls once the user hangs up.
>
>The problem is much worse now than before. At least my users could log in
>before.
>
>But, as a brainstorm, what is happening now is causing LAN security errors
>on our Ascend since the user is not able to be logged in due to being over
>log in limit. This could have been the same ongoing battle we have been
>fighting for the last 3 weeks.
>I would bet that it is.
>
>So, in a nutshell Emerald is rejecting calls due to not clearing the online
>calls window.
>
>WHAT CAN I DO ASAP, AS THIS IS THE WEEKEND AND MOST PEOPLE USE THE NET ON
>THE WEEKEND.
>
>Thanks,
>John
>
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