I do not know why calls on line is not being cleared. But a temp work
around
may be to uncheck Concurrency Control in RadiusNT. Then stop and restart
RadiusNT.
Your customers should be able to logon even if they are in the calls list.
Hope that works.;-)
Ed Miller
We are using 2.5.285 client
IEA has been working on our DB
Since Fri afternoon it seems that our calls online is not getting cleared
properly.
In the Radlog we see a ton of over login limit errors. There is more of
them at 9am than there usually are all day long.
We have our phone ringing off the hook with customers pissed off cause they
can't log in.
Once we clear them from the calls online table, they can log in fin.
Emerald is somehow not releasing the calls once the user hangs up.
The problem is much worse now than before. At least my users could log in
before.
But, as a brainstorm, what is happening now is causing LAN security errors
on our Ascend since the user is not able to be logged in due to being over
log in limit. This could have been the same ongoing battle we have been
fighting for the last 3 weeks.
I would bet that it is.
So, in a nutshell Emerald is rejecting calls due to not clearing the online
calls window.
WHAT CAN I DO ASAP, AS THIS IS THE WEEKEND AND MOST PEOPLE USE THE NET ON
THE WEEKEND.
Thanks,
John
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