[Emerald] HELP ASAP!!!!

PowerNet ( (no email) )
Sat, 24 Jul 1999 09:03:55 -0400

We are using 2.5.285 client
IEA has been working on our DB

Since Fri afternoon it seems that our calls online is not getting cleared=
properly.
In the Radlog we see a ton of over login limit errors. There is more of=
them at 9am than there usually are all day long.

We have our phone ringing off the hook with customers pissed off cause they=
can't log in.
Once we clear them from the calls online table, they can log in fin.

Emerald is somehow not releasing the calls once the user hangs up.

The problem is much worse now than before. At least my users could log in=
before.

But, as a brainstorm, what is happening now is causing LAN security errors=
on our Ascend since the user is not able to be logged in due to being over=
log in limit. This could have been the same ongoing battle we have been=
fighting for the last 3 weeks.
I would bet that it is.

So, in a nutshell Emerald is rejecting calls due to not clearing the online=
calls window.

WHAT CAN I DO ASAP, AS THIS IS THE WEEKEND AND MOST PEOPLE USE THE NET ON=
THE WEEKEND.

Thanks,
John

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