Re: [Emerald] E-Mailed Invoices

Patti Raatz ( (no email) )
Tue, 6 Jul 1999 16:47:16 -0500

>Check the sent date of the invoice. That tells when it was
>There isn't really a trail of them. Emerald only tracks the initial

>> I am also wondering how one goes about setting up Limited Account time
>> billing for extra hours. Right now my limited accounts have unlimited
>> access and I don't know how to make the program do what I want it to. I
>> know it can be done but I am missing *something* in the process.
>If you give more details on what you want, we can help. However, the
>above is to generic. The Rates for billing are defined in the
>Emerald Admin. I'm not sure if you mean limiting to x hours, or
>limiting the time of day.

i.e. 60 or 65 hours per month at a certain rate with hours over tracked
and charged at a per hour rate.

>> Isn't Emerald supposed to show who is on-line and track customer usage?
>> can't seem to make these functions work either. One reason I would like
>> is I suspect a couple of accounts of abusing their unlimited account
>> by maintaining a constant connection. I've been pleasant in my requests
>> that they refrain from doing so, they've been pleasant in claiming they
>> aren't and I've got no way to prove that I know they are....know what I
>> mean;-)
>What kind of terminal server are you using?
Using Ascend Max.

If you run RadiusNT in
>-x15 debug mode, are you seeing accounting requests? (they will include
>an Acct-Status-Type Attribute).

If you go into that users's service to
>the time on tab and enter a date period, does it show any calls?

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