Re: [Emerald] Odd Problem

Will LaSala ( )
Thu, 10 Jun 1999 15:41:15 -0400

WE had this problem (as did someone else on the list I forgot who)
and the work around was to go in to Emerald Admin and remove the check box
Client / Reports/"Force client to only use global reports"
As long as you remove all rpt files on all the workstations the clients will
the ones on the share directory.
The problem only appears when you click "print" in the batch screen.
The print individual invoices works fine with the force client option.
Hope this helps
Will ,,,=^. .^=,,,
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-----Original Message-----
From: Brad Teague <>
To: '' <>
Cc: '' <>
'' <>
Date: Thursday, June 10, 1999 3:28 PM
Subject: RE: [Emerald] Odd Problem

>Finally! Someone else found it.
>I hadn't seen anything on this in the mailing lists, and we had been having
>this problem for quite a while. It was extremely peculiar. I have reported
>it to IEA and have spent over 4 hours on the phone with them on it over a
>series of phone calls and finally we concluded that it is a bug of some
>and Shawn filed a bug report with Dale and the other programmers and they
>are going to look into it. I would suggest calling IEA (if you have a
>support contract) and speaking with Shawn about it directly since he will
>surely remember this little bugger. That, and/or email him through
>We did find a temporary work-around, that works most of the time. You
>probably want to get with him on this. Plus, he could do a little bit more
>trouble-shooting to determine if you are having the exact same problem for
>Brad Teague
>Networks Plus
>> -----Original Message-----
>> From: Darin Spence []
>> Sent: Tuesday, June 08, 1999 9:35 PM
>> To:
>> Subject: [Emerald] Odd Problem
>> We have our reports out on a network file share. I created the invoices,
>> then wen't to print the invoices, I got an error saying that the reports
>> could not be found.
>> The network path displayed in the error message was the correct path and
>> filename of the invoice report. When I went to START -> RUN and typed in
>> the network address, I was able to pull up the network that had the
>> reports
>> in it. Everything looked correct.
>> In the Emerald Admin, I do have it set to only allow clients to use
>> reports. When I go to the Invoices section of Emerald, pull up an
>> number, and click print, it pulls up the invoice no problem - right from
>> the
>> network share.
>> The only time I have the problem is if I click the 'Print' button from
>> within the batch session. Then, suddenly, it can't find the network
>> share.
>> Ideas anyone?
>> ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence