RE: [Emerald] Odd Problem

Brad Teague ( Teague@NetworksPlus.com )
Thu, 10 Jun 1999 15:33:24 -0500

Yeah, Shawn and I tried this and it didn't work either. The only way =
you
could print any invoices from the batch screen was to uncheck "Force =
client
to only use global reports" and to delete the reports from their local
machine and then to uncheck "auto batch" and then select "Invoice" from =
the
drop-down menu and enter the date the invoices where created in the =
date
field, and then click "Print" on the batch screen.=20

Otherwise, when you select "Print" on the batch screen with "Force
....global..." checked and with no reports on your local machine, and =
with
"Auto Batch" checked, you get the box asking you if you want to print =
out X
many invoices not yet sent and you say "Yes" and then it starts to =
print
them and then it just brings up 1 blank invoice.

> -----Original Message-----
> From: will@greennet.net [SMTP:will@greennet.net]
> Sent: Thursday, June 10, 1999 2:41 PM
> To: emerald@iea-software.com
> Subject: Re: [Emerald] Odd Problem
>=20
> WE had this problem (as did someone else on the list I forgot who)
> and the work around was to go in to Emerald Admin and remove the =
check box
> on
> Client / Reports/"Force client to only use global reports"
> As long as you remove all rpt files on all the workstations the =
clients
> will
> use
> the ones on the share directory.
> The problem only appears when you click "print" in the batch screen.
> The print individual invoices works fine with the force client =
option.
> Hope this helps
> Will ,,,=3D^. .^=3D,,,
> Webmaster
> GreenNet=AE =
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> -----Original Message-----
> From: Brad Teague <Teague@NetworksPlus.com>
> To: 'emerald@iea-software.com' <emerald@iea-software.com>
> Cc: 'sworkman@iea-software.com' <sworkman@iea-software.com>
> 'darin@radio-inc.com' <darin@radio-inc.com>
> Date: Thursday, June 10, 1999 3:28 PM
> Subject: RE: [Emerald] Odd Problem
>=20
>=20
> >Finally! Someone else found it.
> >
> >I hadn't seen anything on this in the mailing lists, and we had been
> having
> >this problem for quite a while. It was extremely peculiar. I have
> reported
> >it to IEA and have spent over 4 hours on the phone with them on it =
over a
> >series of phone calls and finally we concluded that it is a bug of =
some
> sort
> >and Shawn filed a bug report with Dale and the other programmers and =
they
> >are going to look into it. I would suggest calling IEA (if you have =
a
> >support contract) and speaking with Shawn about it directly since he =
will
> >surely remember this little bugger. That, and/or email him through
> >support@iea-software.com.
> >
> >We did find a temporary work-around, that works most of the time. =
You
> >probably want to get with him on this. Plus, he could do a little =
bit
> more
> >trouble-shooting to determine if you are having the exact same =
problem
> for
> >sure.
> >
> >Brad Teague
> >Networks Plus
> >
> >
> >> -----Original Message-----
> >> From: Darin Spence [SMTP:darin@radio-inc.com]
> >> Sent: Tuesday, June 08, 1999 9:35 PM
> >> To: emerald@iea-software.com
> >> Subject: [Emerald] Odd Problem
> >>
> >> We have our reports out on a network file share. I created the
> invoices,
> >> then wen't to print the invoices, I got an error saying that the
> reports
> >> could not be found.
> >>
> >> The network path displayed in the error message was the correct =
path
> and
> >> filename of the invoice report. When I went to START -> RUN and =
typed
> in
> >> the network address, I was able to pull up the network that had =
the
> >> reports
> >> in it. Everything looked correct.
> >>
> >> In the Emerald Admin, I do have it set to only allow clients to =
use
> Global
> >> reports. When I go to the Invoices section of Emerald, pull up an
> invoice
> >> number, and click print, it pulls up the invoice no problem - =
right
> from
> >> the
> >> network share.
> >>
> >> The only time I have the problem is if I click the 'Print' button =
from
> >> within the batch session. Then, suddenly, it can't find the =
network
> >> share.
> >>
> >> Ideas anyone?
> >>
> >> ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence
> >> darin@radio-inc.com