[Emerald] Cancelling service and giving refunds

Brad Teague ( Teague@NetworksPlus.com )
Wed, 9 Jun 1999 16:20:02 -0500

Emerald doesn't do this very well does it?

So far, we haven't determined a very good way to be able to cancel an
account, give a refund to the customer, and have emerald track any kind of
accounting data that we can use.

How is everyone else handling this? Is anyone doing this? If so, how?
I'm just wanting to know how everyone else is handling refund situations.
More specifically, situations where when someone cancels you charge them a
cancellation fee and then give them the remainder of the money for the
period they paid for.

Any thoughts on the matter would be appreciated.

Brad Teague
Networks Plus