-Todd Hutchinson
-----Original Message-----
From: Josh Hillman [SMTP:admin-maillist@talstar.com]
Sent: Wednesday, June 02, 1999 3:40 PM
To: emerald@iea-software.com
Subject: Re: [Emerald] Printing error.
From: Darin Spence <darin@radio-inc.com>
>I'll definitely post, if we find a solution. I have called Crystal Reports
>and they have pretty much wiped their hands of it, what they explained to
me
>makes sense. Either way, several had mentioned at IEA that a request had
>gone to Dale to get a 'Print Debug' version of Emerald.exe to me so that we
>can figure out where the disconnect. Alas, many weeks have passed and no
>answer yet. However, they are very busy. I know they won't forget...
I'm using CR 6.0 Pro on my NT 4.0 SP5 workstation and have Emerald 2.5 (half
a dozen different versions) and all of them can print without any kind of
problems. Maybe your Emerald DSN isn't configured correctly in the ODBC
config area of the Control Panel??
Josh Hillman
hillman@talstar.com
>> -----Original Message-----
>> From: emerald-request@iea-software.com
>> [mailto:emerald-request@iea-software.com]On Behalf Of Todd Hutchinson
>> Sent: Wednesday, June 02, 1999 1:17 PM
>> To: 'emerald@iea-software.com'
>> Subject: RE: [Emerald] Printing error.
>>
>>
>> If you find the answer for this please post to this group,
>> we have known
>> about this since dec 1998 and have never been able to get by that
>> problem.
>> Everything worked fine until we installed CR 6.0 on one of the
>> workstations, after that it would never print from Emerald again. Our
>> solution was to print for a workstation that didn't have CR 6.0 on it. I
>> worked with IEA on this and they stopped looking into it after we linked
>> the install of CR 6.0 to the printing problem.
>>
>> -Todd Hutchinson
>> FISolutions Inc.
>>
>> -----Original Message-----
>> From: Darin Spence [SMTP:darin@radio-inc.com]
>> Sent: Tuesday, June 01, 1999 12:08 AM
>> To: emerald@iea-software.com
>> Subject: [Emerald] Printing error.
>>
>> Oops, the cast number was actully 822335.
>>
>> ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence
>> darin@radio-inc.com
>> Director of Information Technology > R A D I O, INC
>> (785) 628-1064, ext. 22 > Phone
>> http://www.media-net.net
>>
>> > -----Original Message-----
>> > From: emerald-request@iea-software.com
>> > [mailto:emerald-request@iea-software.com]On Behalf Of Darin Spence
>> > Sent: Tuesday, June 01, 1999 12:05 AM
>> > To: emerald@iea-software.com
>> > Subject: RE: [Emerald] Mass Updating Payments
>> >
>> >
>> > I called the VB Script people at Seagate Crystal Reports to ask if they
>> > could offer any insight as to why I am getting the DSN=Emerald error
>> > whenever I try to print from Emerald.
>> >
>> > They had me go through a few things and finally noted that it appears
>> > Emerald is trapping the error and they are not sure if it is trapping
an
>> > internal error or a crystal reports error. If it is a Crystal
>> > Report error
>> > that is being trapped, they need the error code and will work to get it
>> > figured out for us. If it is an Emerald error that is being trapped,
>> then
>> > there isn't anything they can do.
>> >
>> > I am anxious to print from my workstation. Has Dale made any
>> > progress on a
>> > debug version that we could use to get this figured out? I worked with
>> > Shawn again last week and he noted that this needed to be esclated.
>> >
>> > If it is determined that Emerald is trapping a Crystal Reports
>> error, the
>> > seagate group can be reached at (604) 669-8379, the tech to talk
>> > to is Chris
>> > at extension 427 and the case number was 427.
>> >
>> > Please let me know if there is anything I can be doing on this end to
>> move
>> > this process along.
>> >
>> > Thanks!
>> >
>> > ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence
>> > darin@radio-inc.com
>> > Director of Information Technology > R A D I O, INC
>> > (785) 628-1064, ext. 22 > Phone
>> > http://www.media-net.net
>> >
>> >
>>
>>
>