Have you tried reinstalling Emerald 2.5 afterward (installs the necessary
print-related files)? Maybe the installation of your CR did something to
one of the print-related files used with CR/Emerald.
Josh Hillman
hillman@talstar.com
>-----Original Message-----
>From: Josh Hillman [SMTP:admin-maillist@talstar.com]
>Sent: Wednesday, June 02, 1999 3:40 PM
>To: emerald@iea-software.com
>Subject: Re: [Emerald] Printing error.
>
>From: Darin Spence <darin@radio-inc.com>
>>I'll definitely post, if we find a solution. I have called Crystal
Reports
>>and they have pretty much wiped their hands of it, what they explained to
>me
>>makes sense. Either way, several had mentioned at IEA that a request had
>>gone to Dale to get a 'Print Debug' version of Emerald.exe to me so that
we
>>can figure out where the disconnect. Alas, many weeks have passed and no
>>answer yet. However, they are very busy. I know they won't forget...
>
>I'm using CR 6.0 Pro on my NT 4.0 SP5 workstation and have Emerald 2.5
(half
>a dozen different versions) and all of them can print without any kind of
>problems. Maybe your Emerald DSN isn't configured correctly in the ODBC
>config area of the Control Panel??
>
>Josh Hillman
>hillman@talstar.com
>
>>> -----Original Message-----
>>> From: emerald-request@iea-software.com
>>> [mailto:emerald-request@iea-software.com]On Behalf Of Todd Hutchinson
>>> Sent: Wednesday, June 02, 1999 1:17 PM
>>> To: 'emerald@iea-software.com'
>>> Subject: RE: [Emerald] Printing error.
>>>
>>>
>>> If you find the answer for this please post to this group,
>>> we have known
>>> about this since dec 1998 and have never been able to get by that
>>> problem.
>>> Everything worked fine until we installed CR 6.0 on one of the
>>> workstations, after that it would never print from Emerald again. Our
>>> solution was to print for a workstation that didn't have CR 6.0 on it.
I
>>> worked with IEA on this and they stopped looking into it after we linked
>>> the install of CR 6.0 to the printing problem.
>>>
>>> -Todd Hutchinson
>>> FISolutions Inc.
>>>
>>> -----Original Message-----
>>> From: Darin Spence [SMTP:darin@radio-inc.com]
>>> Sent: Tuesday, June 01, 1999 12:08 AM
>>> To: emerald@iea-software.com
>>> Subject: [Emerald] Printing error.
>>>
>>> Oops, the cast number was actully 822335.
>>>
>>> ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence
>>> darin@radio-inc.com
>>> Director of Information Technology > R A D I O, INC
>>> (785) 628-1064, ext. 22 > Phone
>>> http://www.media-net.net
>>>
>>> > -----Original Message-----
>>> > From: emerald-request@iea-software.com
>>> > [mailto:emerald-request@iea-software.com]On Behalf Of Darin Spence
>>> > Sent: Tuesday, June 01, 1999 12:05 AM
>>> > To: emerald@iea-software.com
>>> > Subject: RE: [Emerald] Mass Updating Payments
>>> >
>>> >
>>> > I called the VB Script people at Seagate Crystal Reports to ask if
they
>>> > could offer any insight as to why I am getting the DSN=Emerald error
>>> > whenever I try to print from Emerald.
>>> >
>>> > They had me go through a few things and finally noted that it appears
>>> > Emerald is trapping the error and they are not sure if it is trapping
>an
>>> > internal error or a crystal reports error. If it is a Crystal
>>> > Report error
>>> > that is being trapped, they need the error code and will work to get
it
>>> > figured out for us. If it is an Emerald error that is being trapped,
>>> then
>>> > there isn't anything they can do.
>>> >
>>> > I am anxious to print from my workstation. Has Dale made any
>>> > progress on a
>>> > debug version that we could use to get this figured out? I worked
with
>>> > Shawn again last week and he noted that this needed to be esclated.
>>> >
>>> > If it is determined that Emerald is trapping a Crystal Reports
>>> error, the
>>> > seagate group can be reached at (604) 669-8379, the tech to talk
>>> > to is Chris
>>> > at extension 427 and the case number was 427.
>>> >
>>> > Please let me know if there is anything I can be doing on this end to
>>> move
>>> > this process along.
>>> >
>>> > Thanks!
>>> >
>>> > ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Darin Spence
>>> > darin@radio-inc.com
>>> > Director of Information Technology > R A D I O, INC
>>> > (785) 628-1064, ext. 22 > Phone
>>> > http://www.media-net.net
>>> >
>>> >
>>>
>>>
>>
>
>