Re: [Emerald] HOW TO!

Dale E. Reed Jr. ( (no email) )
Fri, 28 May 1999 09:51:08 -0700

PowerNet wrote:
> I have a couple of basic questions that I hope can be answered easily.
> Situation 1
> If I have a customer that pays monthly, and I decide to trade them for something, how can I credit this to their account without making it look like a payment. I need to credit them for a specific number of months of access, and then I want Emerald to start billing them again.

Add an adjustment onto the account for the amount. You can do
this when editing the MBR by selecting Master...New Adjustment.

> Situation 2
> We discount our service for annual payment. If someone cancels their account within that time, we prorate their service back to the normal monthly charge without discount and refund any difference. How can we do this in Emerald? Currently we go back and void the annual payment and pay it monthly til the cancel date. This is not the correct way. We have only done this for lack of a better or correct way.

There is no automatic way of handling this in Emerald.


Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc.