[Emerald] HOW TO!

PowerNet ( (no email) )
Fri, 28 May 1999 12:33:04 -0400

I have a couple of basic questions that I hope can be answered easily.

Situation 1
If I have a customer that pays monthly, and I decide to trade them for=
something, how can I credit this to their account without making it look=
like a payment. I need to credit them for a specific number of months of=
access, and then I want Emerald to start billing them again.

Situation 2
We discount our service for annual payment. If someone cancels their=
account within that time, we prorate their service back to the normal=
monthly charge without discount and refund any difference. How can we do=
this in Emerald? Currently we go back and void the annual payment and pay=
it monthly til the cancel date. This is not the correct way. We have=
only done this for lack of a better or correct way.