Either issue a Credit with the Master | New adjustment from the MBR window..
and then an invoice which will be nulled by the credit...
Or just change the expire/paid thru date.......
> Situation 2
> We discount our service for annual payment. If someone cancels
> their account within that time, we prorate their service back to
> the normal monthly charge without discount and refund any
> difference. How can we do this in Emerald? Currently we go back
> and void the annual payment and pay it monthly til the cancel
> date. This is not the correct way. We have only done this for
> lack of a better or correct way.
Since I do not use Emerald for income reporting I have not figured out how
to do this one yet... except manually changing the info...