[Emerald] Amount Due and Totals dont match

Burl Smith ( (no email) )
Fri, 28 May 1999 10:13:33 -0500

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We are running Emerald 2.5.261 and have a problem with our totals. I am =
getting swamped with calls from customers who have invoices=20
which will say for example:

Description Amount Quantity Tax =
Total
__________________________________________________________

jdoe Annual Account $17.50 12 $16.54 =
$408.45

AMOUNT DUE: $226.54

The amount due is always correct but the total is nowhere near correct. =
Of course this confuses the customers and causes us lots of extra work.
We have checked their account and they have no other open balances. =
Where is it getting the $408.45 from? Please Help!

Thanks,

Burl Smith

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We are running Emerald 2.5.261 and have =a problem=20with our totals. I am getting swamped with calls from customers who have =invoices
which will say for =example:
 
Description    =   =20           =20Amount        Quantity   =20    Tax        =Total
__________________________________________________________
 
jdoe Annual =Account      =20$17.50           =2012            =; =20$16.54    $408.45
 
 
       =20            =   =20            =   =20    AMOUNT DUE: $226.54
 
The amount due is always correct but =the total is=20nowhere near correct. Of course this confuses the customers and causes =us lots=20of extra work.
We have checked their account and they =have no=20other open balances. Where is it getting the $408.45 from? Please=20Help!
 
Thanks,
 
Burl Smith
 
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