Re: [Emerald] Amount Due and Totals dont match
Dale E. Reed Jr. ( (no email) )
Fri, 28 May 1999 09:16:48 -0700
> Burl Smith wrote:
> We are running Emerald 2.5.261 and have a problem with our totals. I
> am getting swamped with calls from customers who have invoices
> which will say for example:
> Description Amount Quantity Tax
> jdoe Annual Account $17.50 12 $16.54
> AMOUNT DUE: $226.54
> The amount due is always correct but the total is nowhere near
> correct. Of course this confuses the customers and causes us lots of
> extra work.
> We have checked their account and they have no other open balances.
> Where is it getting the $408.45 from? Please Help!
The invoice.rpt you have has a bug in it. You need to get the
latest one from our FTP site and it will correct the problem.
Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc. www.iea-software.com