RE: [Emerald] PROBLEMS....HELP!

Leah Bilan ( Leah@TDI.NET )
Wed, 19 May 1999 13:31:52 -0400

Nice to see that some problems are being addressed. How does this newer
version work on consolidation? Had any problems with time customers and
their billing?

TDI Internet Inc.

> -----Original Message-----
> From: PowerNet []
> Sent: Wednesday, May 19, 1999 11:05 AM
> To:
> Subject: [Emerald] PROBLEMS....HELP!
> Well, the saga continues.
> We were using Emerald 2.5.263 until last week. The MAJOR problems we were
> having is switching CC to renewals and reports are not reporting numbers
> accurately. Leaving reports alone for now, this is the situation
> Last week we migrated to 2.5.278 which is good for batches only on our
> billing computer. If we try to click accounts, invoices or any other
> buttons we get program shutdown errors. The good part is it fixed the CC
> to renewal problem but we can't use it for anything else. We had to run 2
> versions of Emerald to get through the day. What a pain!
> Now, I downloaded 2.5.285. We can use all of the buttons without shutting
> down, the batch does not change CC to renewal, but it calculates our
> annual customers bill incorrectly.
> The scenario is:
> We charge $25 per month for unlimited.
> We charge $200 per year for unlimited.
> For this to calculate correctly prior to 2.5.285 we set an annual pay
> period in administrator for 12 months at a 33.3333% discount and it worked
> perfectly.
> Now 2.5.285, with no other changes is calculating that at $200.04 instead
> of $200.00
> I cannot understand how some major bugs can be fixed and others created in
> 1 upgrade.
> If anyone can help us, please let me know. It is a pain using 2 different
> versions just to get through every day correctly.
> I am also looking for an SQL query that:
> 1 can specify a specific time period
> 2 will report payments for only taxable accounts during that time period
> Thanks,
> John