RE: [Emerald] PROBLEMS....HELP!

PowerNet ( (no email) )
Wed, 19 May 1999 13:40:37 -0400

We don't know yet! We are using emerald for all the functions but=
We hope to be authenticating by months end, but are leary seeing all these=
There are however a lot of minor idiosyncrasies that 2.5.285 did fix.

*********** REPLY SEPARATOR ***********

On 5/19/99, at 1:31 PM, Leah Bilan wrote:

>Nice to see that some problems are being addressed. How does this newer
>version work on consolidation? Had any problems with time customers and
>their billing?
>TDI Internet Inc.
>> -----Original Message-----
>> From: PowerNet []
>> Sent: Wednesday, May 19, 1999 11:05 AM
>> To:
>> Subject: [Emerald] PROBLEMS....HELP!
>> Well, the saga continues.
>> We were using Emerald 2.5.263 until last week. The MAJOR problems we=
>> having is switching CC to renewals and reports are not reporting numbers
>> accurately. Leaving reports alone for now, this is the situation
>> Last week we migrated to 2.5.278 which is good for batches only on our
>> billing computer. If we try to click accounts, invoices or any other
>> buttons we get program shutdown errors. The good part is it fixed the=
>> to renewal problem but we can't use it for anything else. We had to run=
>> versions of Emerald to get through the day. What a pain!
>> Now, I downloaded 2.5.285. We can use all of the buttons without=
>> down, the batch does not change CC to renewal, but it calculates our
>> annual customers bill incorrectly.
>> The scenario is:
>> We charge $25 per month for unlimited.
>> We charge $200 per year for unlimited.
>> For this to calculate correctly prior to 2.5.285 we set an annual pay
>> period in administrator for 12 months at a 33.3333% discount and it=
>> perfectly.
>> Now 2.5.285, with no other changes is calculating that at $200.04=
>> of $200.00
>> I cannot understand how some major bugs can be fixed and others created=
>> 1 upgrade.
>> If anyone can help us, please let me know. It is a pain using 2=
>> versions just to get through every day correctly.
>> I am also looking for an SQL query that:
>> 1 can specify a specific time period
>> 2 will report payments for only taxable accounts during that time period
>> Thanks,
>> John