Re: [Emerald] Calls online not updating after addition of second NAS

Dale E. Reed Jr. ( (no email) )
Mon, 30 Nov 1998 10:14:58 -0800

Ralph L. Widmar wrote:
> We have been running Emerald 2.2.11 successfully for nearly a year, and our
> company has grown to the point where we added a second Computone PowerRack.
> The original Computone was working great with Emerald, calls online was
> updating just fine, and everyone was happy.
> When we added the second Computone, we made sure to add it to the client
> file with the appropriate secret, and configured serverports in Emerald
> admin. After a system reset, we began to receive calls online from the new
> computone, but not from the original box. Then after a few hours it stopped
> updating and left people stranded online. We cleared these users so that
> they can log in, but we are at a loss as to the reason why calls online is
> blown. Radius authentication is working fine, so it is transparent to our
> customers, but it is driving us crazy.

Do you have a time server configured on your Computone? If not, it
will reset to 0 for the AcctSessionID after you reboot it, causing new
accounting records to clash with old ones, preventing the calls online
from working right.

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |