When we added the second Computone, we made sure to add it to the client
file with the appropriate secret, and configured serverports in Emerald
admin. After a system reset, we began to receive calls online from the new
computone, but not from the original box. Then after a few hours it stopped
updating and left people stranded online. We cleared these users so that
they can log in, but we are at a loss as to the reason why calls online is
blown. Radius authentication is working fine, so it is transparent to our
customers, but it is driving us crazy.
I suspect that this is a calls trigger problem in SQL, but I don't know
enough about that to feel comfortable poking around there. Any ideas?