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Message-ID: <36268187.79E3CE58@iea-software.com>
Date: Thu, 15 Oct 1998 16:13:11 -0700
From: "Dale E. Reed Jr." <daler@iea-software.com>
Organization: IEA Software, Inc.
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To: Richard Sensale <richards@visitus.net>
CC: emerald@iea-software.com
Subject: Re: Auto disconnect not working on idle
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Richard Sensale wrote:
>
> We recently noticed that for some reason the idle time out of 20 minutes we
> had set up is not working and users seem to be able to stay idle for as long
> as they like. Any suggestions on how to fix this? We are running Emerald
> 2.1.11 with radiusNT and 2 MAX 4048 Ascend Terminal Servers. We still have
Are you usiing the Idle-Timeout attribute? If so, thats the problem.
Ascend doesn't support that (its the standard), but rather supports
a proprietary ones called Ascend-Idle-Limit:
ATTRIBUTE Ascend-Idle-Limit 244 integer
> numerous other issues which Kurt had said he would call me about and which
> he hasn't called about yet such as our non-functional online calls table. I
> would appreciate a call from him on this. We will be purchasing more
> licenses in the next few weeks and I would like these issues resolved before
> then.
Check that your accounting on your maxes are setup correctly. Are you
receiving the accounting information into the database? The other thing
you can check is your trigger to make sure its the latest one (see
the URL ftp://ftp.iea-software.com/Emerald/beta/insttrig.sql for
the lateset one).
-- Dale E. Reed Jr. (daler@iea-software.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com--===========================_ _= 8987426(12384)--