Re: Static IP can't surf

Josh Hillman ( (no email) )
Mon, 20 Jul 1998 11:53:08 -0400

> From: Victor A. <>
> We've assigned a Static IP address to one of our customers in Emerald and
> under the Radius Tab we've setup the following configuration:
> User-Service Framed-User 6 2
> Framed Protocol PPP 7 1
> Framed Address 8
> Framed Netmask 9

Our dedicated IP people have a Framed-Netmask of set in
Radius and they never have any problems...

> Well, the user logs on fine, Emerald shows the user with the Static IP
> but.... the user can't do anything at all!! We had him connect to our
> PR and to the PM3 no changes at all. He's unable to go onto the Internet.

Probably because of a routing issue related to the Netmask above

> What else does one needs to do, the user is running Win95 and has tried
> entering the Static IP info in DUN and the Network Icon of the CP, in
> cases same result.

The user should never have to enter in any of that stuff (including DNS
stuff). Eventhough the person has a dedicated IP, let the PM3 tell the
client machine that. It's less configuring that the user has to worry
about... Also, make sure that "Use default gateway on remote network" is
checked in the TCP/IP Settings area of his/her Dial-Up Networking
connection profile.

Josh Hillman