>Eric Powers wrote:
>>
>> Anyone know why Emerald reports a higher number of users
online than there
>> actually are? These users appear to be accumulating time
as well even
>> though they are not actually on. What is this doing to
the accounting data?
>> Will that customer be billed for time they didn't
actually spend on-line?
>
>The on-line is based on the stop record and the current
date/time. The
>actually billing is based on the stop record, which
includes the exact
>time on from the NAS.
>
>One thing you can do to help this situation, is make sure
you have the
>new trigger that I posted to the list a while back. It
correctly
>handles out of order accounting records, which is the main
cause
>for something like this.
>
>--
>Dale E. Reed Jr. (daler@iea-software.com)
>___________________________________________________________
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> IEA Software, Inc. | RadiusNT, Emerald, and NT
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