Re: Users Online Inaccurate?

Dale E. Reed Jr. ( (no email) )
Wed, 27 May 1998 08:37:49 -0700

Eric Powers wrote:
> Anyone know why Emerald reports a higher number of users online than there
> actually are? These users appear to be accumulating time as well even
> though they are not actually on. What is this doing to the accounting data?
> Will that customer be billed for time they didn't actually spend on-line?

The on-line is based on the stop record and the current date/time. The
actually billing is based on the stop record, which includes the exact
time on from the NAS.

One thing you can do to help this situation, is make sure you have the
new trigger that I posted to the list a while back. It correctly
handles out of order accounting records, which is the main cause
for something like this.

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |