Re: Emerald would not issue a Renewal-Invoice

Mohammed Ersan ( (no email) )
Thu, 04 Jun 1998 09:02:19 +0300

>The typical reason for this is because you moved the expiration

>date of the MBR back, and not have an overlapping billing cycle.

>You must either void the overlapping invoice, or move the expiration

>date to the enddate of the last invoice for it to bill the customer.

>Use the history tab on the MBR, find the last invoice, and check the

>end date. Then compare that to the expire date. The exipre date

>MUST be latter (or equal to) that end date.


the expiration date equals the last invoice end-date and even I've tried to put it one year later but it still wont

issue a renewal for that customer

<center>M. Ersan