Re: Emerald would not issue a Renewal-Invoice

Dale E. Reed Jr. ( (no email) )
Thu, 04 Jun 1998 14:20:32 -0700

Mohammed Ersan wrote:
> >The typical reason for this is because you moved the expiration
> >date of the MBR back, and not have an overlapping billing cycle.
> >You must either void the overlapping invoice, or move the expiration
> >date to the enddate of the last invoice for it to bill the customer.
> >Use the history tab on the MBR, find the last invoice, and check the
> >end date. Then compare that to the expire date. The exipre date
> >MUST be latter (or equal to) that end date.
> >
> the expiration date equals the last invoice end-date and even I've tried to put it one year later but it still wont
> issue a renewal for that customer

What about the active flags and the pay method the MBR is configured
for? I've seen cases where the pay method somehow got set to "other"
which will prevent the MBR from be billed as well.

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |