But maybe I did not explain it well enough...
1. Customer setup in Emerald with an Expiration date of 12/10/97
2. Customer setup on 6 months pay
3. Customer invoiced for 6 months
4. Customer sent in check for 12 months
5. 6 month invoice voided and then deleted
6. Customer reinvoiced for 12 months on 12/16/97
Did not look at every invoice that day for accuracy, but the
invoice says 6/10/97 - 6/10/99
7. Customer payment posted on 12/16/97
8. Customer new expiration date advanced to 6/10/99
I believe that I followed all steps correctly.. Now what went wrong!!!!!!!!!!
Ronnie
On Tuesday, December 30, 1997 4:44 PM, Dale E. Reed Jr. [SMTP:daler@iea.com] wrote:
> Ronnie D. Franklin wrote:
> >
> > I discovered 2 customers that had 6 month accounts when they started,
> > changed to 12 month accounts after their first period. The current 12
> > month invoice was calculated as a 12 month invoice, with the dates being 6
> > months Past the actually billing date...
> >
> > This was the FIRST actually billing for their accounts since bringing up
> > Emerald.
> >
> > Example
> >
> > Customer billing period should have been 12/10/97-12/10/98
> >
> > Customer billing period WAS 06/10/98-06/10/99
> >
> > NOW the BIG QUESTION is How many accounts do I have that are screwed
> > UP??????
>
> Screwed up? You billed them for 6 months (12/10/97-6/10/97) then
> changes them to annually, and billed them again. Looks like
> Emerald did exactly what you told it to do.
>
> I don't follow "This was the FIRST actually billing..." when you say
> right above it "they had six month accounts when they started".
> Someone either manually moved their expire to 6/10/98 or paid
> the six month invoice. Its pretty cut and dry to me?
>
> --
> Dale E. Reed Jr. (daler@iea.com)
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